ADDENDUM TO ECOS USER AGREEMENT
Section: "ECOS Rewards" Loyalty Program and Mining Points (MP)
Version: 18.05.2026 Governing Law: Republic of Armenia Program Operator: "ECOS-M" CJSC, Tax ID (TIN) 2688282, registered address: 26/1 V. Sargsyan street, Yerevan, Armenia (hereinafter — the "Company")
1. General Provisions and Definitions
1.1. This Section forms an integral part of the ECOS User Agreement (hereinafter — the "Agreement") and governs the terms of User participation in the "ECOS Rewards" loyalty program (hereinafter — the "Program"). In case of conflict between this Section and other provisions of the Agreement, this Section shall prevail with respect to the Program.
1.2. By registering in the Program and/or performing any actions resulting in the accrual or use of MP, the User confirms that: (a) they have fully reviewed this Section, (b) they unconditionally accept its terms, (c) they have reached 18 years of age, (d) they possess legal capacity to enter into this Agreement.
1.3. The following definitions are used in this Section:
- "Platform" — the ECOS software and hardware complex accessible at https://cp.ecos.am/rewards and via mobile and other applications of the Company.
- "Program" — the "ECOS Rewards" loyalty program, the aggregate of Platform functions aimed at increasing User engagement.
- "MP" (Mining Points) — internal accounting units of the Program reflecting User activity; legal nature defined in Section 2.
- "Ticket" — a unit of participation in a Prize Draw, acquired for MP or received free of charge as a reward.
- "Prize Draw" — an advertising and promotional event conducted within the Program (Section 9).
- "Interactive Features" — gaming and entertainment mechanics of the Program, including Hash Hunters, clicker mechanics, mini-games, and any mechanics added by the Company in the future.
- "Provably Fair" — an algorithm for generating random results based on cryptographic hash functions (HMAC-SHA256) with prior publication of the server-seed hash, enabling independent verification of result correctness.
- "Account" — the User's account on the Platform.
2. Legal Nature of Mining Points (MP)
2.1. MP constitute internal conditional accounting units of the Program reflecting the volume of User activity and the User's entitlement to receive rewards provided by the Program.
2.2. MP are not and cannot be qualified as:
(a) monetary funds, currency (national or foreign), electronic money, means of payment; (b) securities, investment instruments, ownership interests, property claims; (c) cryptocurrency, virtual currency, digital currency, crypto-asset, token (utility, security, or payment), stablecoin, digital financial asset within the meaning of the legislation of the Republic of Armenia, the EAEU, the European Union, or any other jurisdiction; (d) property, property rights, or any object of civil rights subject to circulation; (e) winnings in gambling, lottery, totalizator, or bookmaking activities.
2.3. MP have no independent monetary value outside the Platform. Any indication of the conditional value of MP (if made for marketing purposes) is solely for the convenience of perception and does not give rise to any User claim for an equivalent monetary amount.
2.4. MP may not be converted into Armenian drams, any other currency, cryptocurrency, or other assets. MP may not be withdrawn from the Platform, cashed out, transferred to third parties, used as collateral or other security, or inherited.
2.5. The User's right with respect to MP constitutes a revocable, non-transferable, limited license to use MP within the Program in accordance with this Section. The User does not acquire ownership rights or other proprietary rights in MP.
3. Methods of Earning MP
3.1. MP may be credited to the User on the following grounds:
(a) Activity rewards: completion of quests, daily login streaks, achievements, verification of social shares, referrals (inviting and activating new Users); (b) Progression rewards: level-ups, Season Pass rewards, completion of stages; (c) Interactive Feature rewards: participation in Hash Hunters, mini-games, clicker mechanics, and other Program features; (d) Purchase of MP packs (Section 8); (e) Activation of promo codes and referral codes; (f) Company bonuses: welcome bonuses, compensations, marketing promotions, temporary multipliers (boosts), flash deals; (g) Other grounds expressly provided by the rules of the Program or individual promotions.
3.2. Specific accrual amounts, frequency, cooldowns, daily/weekly/monthly limits, tier multipliers, and other parameters are determined by the Program configuration and may be changed by the Company in the manner provided in Section 13.
3.3. Sources available free of charge. The Company confirms and warrants that a substantial portion of MP may be obtained by the User free of charge through actions not requiring monetary contributions (quests, referral activity, daily login, social shares, Interactive Features with a free mode). This provision is an essential condition for qualifying Prize Draws as advertising and promotional events (Section 9).
3.4. All MP accruals are reflected in a transparent operations ledger of the User's Account with indication of source, date, time, and amount.
4. Use of MP
4.1. MP may be used by the User exclusively within the Platform for:
(a) acquiring Tickets for participation in Prize Draws; (b) activating Interactive Features; (c) exchanging for prizes and goods from the Program catalog; (d) acquiring temporary boosts, additional attempts, progression accelerators; (e) accessing premium tiers of the Season Pass and similar tracks; (f) other purposes expressly provided by the Platform functionality.
4.2. MP debited as a result of using the Program are non-refundable, including in cases of:
- a negative outcome of an attempt in an Interactive Feature;
- losing a Ticket in a Prize Draw;
- expiration of an activated boost;
- User cancellation of intent after MP has been debited;
- other circumstances related to the mechanics of the used feature.
Exception: MP refunds are made in case of a documented technical failure on the Platform side resulting in MP being debited without the corresponding functionality being provided.
4.3. MP validity period — 12 (twelve) months from the date of the last activity on the Account (any MP accrual or debit). Upon expiration, unused MP are cancelled without monetary compensation. The Company notifies the User of expiration 30 (thirty) days in advance via the Platform interface and/or email.
4.4. MP shall not be subject to: exchange for monetary funds, withdrawal, transfer to third parties, transfer between Accounts, balance consolidation, use as collateral, or inheritance.
5. Interactive Features of the Program
5.1. Purpose. Interactive Features (including Hash Hunters, mini-games, clicker mechanics, and any features added in the future) constitute gamification elements of the loyalty program aimed at increasing User engagement.
5.2. Qualification. Interactive Features do not constitute gambling, lotteries, totalizators, bookmaking or other activities regulated by the Law of the Republic of Armenia "On Gambling," the Law of the Republic of Armenia "On Lotteries," or other acts regulating gaming activity, because:
(a) MP are not monetary funds or other property having independent value (see Section 2); (b) the results of Interactive Features cannot be converted into monetary funds and are not subject to withdrawal from the Platform; (c) the use of Interactive Features is not associated with the risk of the User losing property; (d) MP used to activate Interactive Features may be obtained by the User free of charge through Program activities (see clause 3.3); (e) Interactive Features are an integral component of the loyalty program and do not exist as a standalone gaming product.
5.3. The terms of each feature (cost of attempt in MP, potential rewards, probabilities, daily limits, cooldowns) are published in the interface of the corresponding feature on the Platform and may be changed by the Company in the manner provided in Section 13.
5.4. Limits. The Company is entitled to establish:
- daily limits on the number of attempts in Interactive Features;
- cooldowns between attempts;
- restrictions based on Account level or User tier;
- other restrictions aimed at protecting against abuse and ensuring Program balance.
5.5. Provably Fair. Interactive Features using random result generation are implemented using the Provably Fair algorithm. The server-seed hash is published prior to the procedure; after server-seed disclosure, the User has the technical ability to independently verify result correctness. Results confirmed by the Provably Fair algorithm are final and not subject to challenge, except in the case of a documented technical failure.
5.6. Age restriction. Use of Interactive Features is permitted exclusively to persons who have reached 18 (eighteen) years of age. The Company is entitled to request documents confirming age and to block access to Interactive Features until they are provided.
6. Hash Hunters and Similar Features
6.1. Hash Hunters — an Interactive Feature of the Program in which the User:
- activates an attempt using MP in one of the available modes;
- receives a result determined by the Provably Fair algorithm;
- based on the results of a sequence of attempts (streak) may receive additional rewards in the form of MP and/or Tickets.
6.2. The economic model of the feature is deflationary with respect to MP: the expected mathematical value of MP return in an attempt is less than the cost of the attempt. The primary form of reward in the feature is Tickets for participation in Prize Draws and/or progression in related Program mechanics. The User confirms that they are informed of the deflationary nature of the feature and do not regard it as a means of generating income.
6.3. Analogous provisions apply to any Interactive Features added by the Company in the future (including, but not limited to: clicker mechanics, mini-games with MP stakes, lootbox mechanics, mystery boxes, scratch cards, other formats).
7. Referral Program
7.1. The Program provides for a referral mechanism: a User (the "Referrer") receives MP and/or other rewards for inviting new Users (the "Referees") and their activation in the Program.
7.2. The conditions for crediting referral rewards (amount, multi-tier structure, Referee activation conditions) are determined by the Program configuration and are published on the Platform.
7.3. Prohibited actions within the referral program: (a) creating Referee Accounts by one person (self-referral); (b) creating Referee Accounts by affiliated persons for the purpose of obtaining rewards; (c) using bots, fake accounts, purchased accounts, automation scripts; (d) misleading Referees regarding Program terms; (e) sending spam, using unauthorized acquisition channels; (f) any coordinated actions of groups aimed at artificially increasing referral rewards.
7.4. Upon detection of violations under clause 7.3, the Company is entitled to apply measures provided in Section 11, including cancellation of credited referral rewards and blocking of all Accounts involved in the scheme.
8. Purchase of MP Packs
8.1. The User is entitled to purchase MP packs provided by the Platform. The composition of packs, their cost, bonus accruals, and conditions are published on the Platform.
8.2. Legal nature of the purchase. The acquisition of an MP pack constitutes payment for access to extended loyalty program functionality (digital content / digital service within the meaning of the legislation of the Republic of Armenia on consumer rights protection). The purchase does not constitute:
- an investment;
- acquisition of property or property rights;
- acquisition of a crypto-asset, security, or currency;
- a stake in gambling or a lottery.
8.3. Refunds. In accordance with the legislation of the Republic of Armenia on consumer rights protection, the right to withdraw from the agreement and obtain a refund does not apply to digital content/services to which access is provided immediately upon payment with the User's consent. The crediting of MP to the Account balance is equivalent to the commencement of service provision.
By making a purchase of an MP pack, the User expresses consent to the immediate provision of the service and confirms awareness of the impossibility of refund after MP crediting.
Exceptions (when refunds are made): (a) a technical failure on the Platform side resulting in payment being processed but MP not being credited and unable to be credited; (b) double debit; (c) cases expressly provided by mandatory provisions of the legislation of the Republic of Armenia.
8.4. Price and taxation. The cost of packs is indicated on the Platform. Prices may be changed by the Company at any time; the change does not apply to purchases already made. All taxes related to the provision of the service are included in the indicated cost (unless otherwise expressly stated).
8.5. Payment methods. Available payment methods are determined by the Platform and may include: payment from the internal ECOS balance, bank cards, cryptocurrency payments, other methods. The list of available methods may change.
8.6. Chargebacks. In the event a User initiates a chargeback on an MP pack purchase, the Company is entitled to:
- cancel the corresponding amount of MP from the Account;
- in case of a negative MP balance — block the Account until the debt is settled;
- cancel prizes, Tickets, and other rewards obtained using MP from the disputed purchase;
- apply other measures provided in Section 11.
9. Prize Draws (Advertising and Promotional Events)
9.1. Prize Draws using MP Tickets are conducted as advertising events aimed at stimulating participation in the Program in a manner that does not require licensing under the legislation of the Republic of Armenia.
9.2. Qualifying features (excluding classification as a lottery or gambling):
(a) Prize Draws are conducted exclusively within the framework of the existing loyalty program and are an integral part of it; (b) the condition of participation is not the User's contribution of monetary funds directly for participation in the Prize Draw; (c) MP used to acquire Tickets may be obtained by the User free of charge through the performance of Program activities (see clause 3.3); (d) the Prize Draw is not a standalone commercial product of the Company but is a method of distributing the prize pool among active Program participants; (e) Prize Draw results are determined by the Provably Fair algorithm with the possibility of independent verification.
9.3. The rules of a specific Prize Draw are published by the Company prior to the start of Ticket acceptance and include:
- the name of the Prize Draw and its organizer;
- timeframes (start of Ticket acceptance, draw date, prize distribution date);
- prize pool (list and quantity of prizes);
- Ticket cost in MP;
- limits on the number of Tickets per participant (if any);
- conditions for determining Winners;
- procedure for prize distribution;
- other material conditions.
9.4. After the start of Ticket acceptance, the terms of the Prize Draw shall not be changed to the detriment of already registered participants.
9.5. Determination of Winners is performed automatically by the Provably Fair algorithm. The probability of winning is proportional to the number of Tickets acquired by the User relative to the total number of Tickets in the Prize Draw. The algorithm is deterministic and verifiable.
9.6. Finality of results. The results of the Prize Draw determined by the Provably Fair algorithm are final and not subject to revision, except in cases of:
- documented technical failure;
- established fact of fraudulent actions by the Winner (Section 11);
- established non-compliance of the Winner with participation requirements.
10. Prizes
10.1. Types of prizes. The Prize Draw prize pool and the MP exchange catalog may include:
- internal Platform rewards (MP, Tickets, boosts, cosmetic items, statuses);
- Company services (including mining contracts, periods of access to ECOS products);
- cryptocurrency rewards (BTC, other crypto-assets);
- physical goods;
- electronic gift cards, promo codes;
- other prizes specified in the rules of the specific Prize Draw.
10.2. Condition for prize delivery. The Winner is obligated, within 30 (thirty) calendar days from the moment of notification, to: (a) confirm receipt of the prize; (b) provide accurate data necessary for prize delivery (delivery address, crypto-wallet credentials, other data); (c) if necessary — undergo identity verification (KYC) in accordance with clause 10.5.
If the Winner fails to comply with the deadlines and/or conditions of clause 10.2, the Winner forfeits the right to the prize without any compensation. The prize remains at the Company's disposal.
10.3. Cryptocurrency prizes are transferred to the wallet address indicated by the Winner. Responsibility for the accuracy of the indicated address lies entirely with the Winner. The Company is not liable for the loss of a prize sent to an incorrectly indicated address, to an address of an incompatible network (wrong chain), to an address of a centralized exchange that does not support the corresponding asset, and in other similar cases.
10.4. Prizes in the form of Company services (mining contracts, etc.) are provided on the terms specified in the Prize Draw rules. Transfer of such prizes to third parties is not permitted unless expressly provided by the Prize Draw rules.
10.5. KYC for large prizes. When a prize valued at more than the equivalent of [400,000] Armenian drams (or any other amount established by anti-money laundering legislation) is awarded, the Winner is obligated to undergo identity verification (KYC) in accordance with the requirements of the Law of the Republic of Armenia "On Combating the Legalization of Proceeds Obtained by Criminal Means and the Financing of Terrorism." If the Winner refuses to undergo KYC or provides inaccurate information, the Winner forfeits the right to the prize.
10.6. Taxation of prizes. The Winner independently bears the obligation to pay taxes related to the receipt of the prize in accordance with the Tax Code of the Republic of Armenia and the legislation of the Winner's country of tax residence. In cases where the Company acts as a tax agent under the legislation of the Republic of Armenia, the tax amount is withheld from the prize value or collected from the Winner prior to prize delivery.
10.7. Prizes "as is". Prizes are provided "as is" without warranties of fitness for a particular purpose, except for warranties expressly provided by consumer protection legislation in relation to goods of the corresponding category.
11. Anti-Fraud. Account Blocking. MP Cancellation
11.1. Violation detection systems. The Company applies automated and non-automated systems for detecting unfair use of the Program, including:
- Velocity Limits;
- risk scoring for referral chains;
- analysis of IP addresses, geolocation, device fingerprints;
- monitoring of behavior patterns in Interactive Features;
- verification of social share authenticity;
- analysis of payment operations.
11.2. Unfair use of the Program is recognized as, in particular:
(a) registration and use of multiple Accounts by one person (multi-accounting), except in cases expressly permitted by the Company; (b) use of bots, scripts, emulators, autoclickers, automation tools, neural networks, and other means that substitute for or simulate User actions; (c) exploitation of Platform errors (bug abuse) without immediate notification to the Company; (d) creation of fictitious referrals, manipulation of social shares, use of purchased subscribers, coordinated group actions; (e) circumvention of technical restrictions, limits, cooldowns, anti-fraud rules; (f) provision of inaccurate information during registration or verification; (g) use of third-party payment instruments without the owner's consent; (h) initiation of unjustified chargebacks (fraud chargeback); (i) attempts at hacking, reverse engineering, unauthorized access to the Platform; (j) any actions aimed at obtaining MP, Tickets, prizes in a manner not provided by Program rules; (k) use of the Program for purposes contrary to the legislation of the Republic of Armenia or international sanctions regimes.
11.3. Response measures. Upon detection of unfair use, the Company is entitled, at its discretion, without prior notice and without obligation of compensation, to apply one or more of the following measures:
(a) temporarily freeze the MP balance on the Account for the period necessary to conduct an investigation; (b) cancel MP obtained as a result of unfair actions, as well as derivative rewards (Tickets, prizes, statuses); (c) cancel participation in Prize Draws and/or refuse to deliver a prize if there are reasonable grounds for suspicion; (d) restrict access of the User to certain Platform functions; (e) temporarily or permanently block the Account; (f) apply technical measures against re-registration (blocking IP, device, payment method); (g) in case of material violation — contact law enforcement authorities; (h) demand compensation for damages caused to the Company.
11.4. Decision and its challenge. The Company's decision on qualifying actions as unfair is made on the basis of automated systems and/or analysis by Company specialists. The Company's decision is binding on the User. The User is entitled to apply to the support service with a request for review of the decision within 30 (thirty) calendar days from the moment of application of the measures. The Company considers the request within 30 (thirty) calendar days.
11.5. Company's right in case of doubts. In the event of objective doubts regarding the legitimacy of User actions, the Company is entitled to suspend any operations on the Account until the investigation is completed. The investigation period may not exceed 90 (ninety) calendar days, unless otherwise required by law enforcement or supervisory authorities.
12. Age and Sanctions Restrictions
12.1. Age. Participation in the Program is permitted exclusively to persons who have reached 18 (eighteen) years of age. The Company is entitled to request documents confirming age at any time. If age cannot be confirmed, the Account is blocked, and accrued MP are cancelled.
12.2. Sanctions. The Program is not provided to persons subject to sanctions of the UN, the European Union, the USA, the United Kingdom, the Republic of Armenia, as well as to residents of territories subject to comprehensive sanctions. The User confirms that they are not subject to such restrictions.
12.3. Prohibited jurisdictions. The Company is entitled to restrict access to the Program or individual functions thereof for Users from jurisdictions in which such functions are prohibited by law or in which their provision involves regulatory risks for the Company.
13. Changes to the Program
13.1. The Company is entitled to unilaterally change, add, remove, suspend, or terminate:
(a) sources of MP accrual and their amounts, frequency, limits, cooldowns, tier multipliers; (b) Interactive Features, their mechanics, cost of attempts, probabilities, rewards; (c) rules and conditions of Prize Draws (with respect to future Prize Draws); (d) composition, content, cost of MP packs; (e) range and cost of prizes in the catalog; (f) MP usage limits, maximum balance; (g) anti-fraud rules, limits, cooldowns; (h) MP validity periods (subject to clause 13.3); (i) other Program parameters.
13.2. Procedure for entry into force of changes.
Immediately upon publication — changes not affecting previously accrued MP: cost of attempts in Interactive Features, amounts of future accruals, parameters of future Prize Draws, range of prizes, anti-fraud parameters.
Not earlier than 14 (fourteen) calendar days after publication of the notice — changes adversely affecting the User's position with respect to previously accrued MP: reduction of MP validity period, material reduction of the prize catalog, change of MP-to-prize exchange rate.
13.3. Notice of changes is published on the Platform and/or sent to the User's email. Continued use of the Program after the changes enter into force constitutes the User's consent to such changes.
13.4. The User's disagreement with the changes gives them the right to terminate participation in the Program by submitting an Account closure request. Monetary compensation for unused MP shall not be paid in such cases.
14. Termination of the Program
14.1. The Company is entitled to terminate the Program in whole or in part by notifying Users no less than 60 (sixty) calendar days prior to the termination date.
14.2. During the specified period, Users are entitled to use accumulated MP in accordance with the current rules. Upon expiration, unused MP are cancelled without monetary compensation.
14.3. Exception for recent purchases. With respect to MP packs purchased by the User within 30 (thirty) calendar days prior to the date of publication of the notice of Program termination and not used as of the termination date, the Company undertakes to return to the User a proportionate portion of the amount paid corresponding to the unused portion of the pack. The refund is made to the payment method used at the time of purchase, within 30 days of the termination date.
14.4. Termination of the Program does not affect Company obligations arising prior to the termination date (delivery of awarded prizes, processing of inquiries).
15. Limitation of Liability
15.1. The Program is provided on an "as is" and "as available" basis. The Company does not guarantee:
- uninterrupted operation of the Platform and the Program;
- preservation of MP balance in cases of force majeure circumstances;
- availability of specific functions at any given time;
- receipt by the User of specific results from participation in the Program.
15.2. The Company's liability is limited to:
(a) with respect to MP — restoration of the MP balance lost through the Company's fault; (b) with respect to MP packs — refund of the amount paid for the pack (in cases expressly provided by this Section); (c) with respect to awarded prizes — delivery of the prize or its monetary equivalent (at the Company's choice).
15.3. The Company is not liable for:
(a) User actions contrary to this Section; (b) loss of access to the Account for reasons beyond the Company's control (loss of password, compromise of the User's device); (c) loss of cryptocurrency prizes sent to an incorrectly indicated wallet address; (d) tax consequences for the User; (e) changes in applicable legislation affecting the User's ability to participate in the Program; (f) indirect damages, lost profits, moral harm, except in cases expressly provided by the legislation of the Republic of Armenia.
15.4. The aggregate amount of the Company's liability to the User on all grounds related to the Program shall not exceed the amount paid by the User to the Company for the purchase of MP packs within the 12 (twelve) months preceding the basis for the claim, or the equivalent of [100,000] Armenian drams, whichever is greater.
This clause does not apply in cases where limitation of liability is prohibited by mandatory provisions of the legislation of the Republic of Armenia on consumer rights protection.
16. Force Majeure
16.1. The Company is released from liability for non-performance of obligations due to circumstances of force majeure, including: natural disasters, military actions, acts of state authorities, changes in legislation rendering performance impossible, large-scale failures in the operation of the Internet, attacks on Platform infrastructure, epidemics, strikes.
16.2. During the period of force majeure circumstances, the Company is entitled to suspend individual Program functions or the Program as a whole.
17. Personal Data
17.1. The processing of Users' personal data in connection with participation in the Program is carried out in accordance with the ECOS Privacy Policy and the Law of the Republic of Armenia "On Protection of Personal Data."
17.2. For the purposes of prize delivery, KYC procedures, and compliance with anti-money laundering legislation, the Company is entitled to process additional categories of personal data (identity documents, address, payment details).
18. Dispute Resolution. Governing Law
18.1. The legislation of the Republic of Armenia applies to this Section and to the relations of the parties related to the Program.
18.2. Pre-trial procedure. Prior to applying to court, the User is obligated to send the Company a written claim (including through the Platform support service). The Company is obligated to consider the claim within 30 (thirty) calendar days of receipt.
18.3. Jurisdiction. Disputes not resolved through the pre-trial procedure are subject to consideration in the courts of general jurisdiction of the city of Yerevan of the Republic of Armenia, unless otherwise established by mandatory provisions of the legislation of the Republic of Armenia on consumer rights protection.
19. Final Provisions
19.1. Severability. The recognition of an individual provision of this Section as invalid does not entail the invalidity of the remaining provisions. The invalid provision is replaced by the closest in meaning valid provision.
19.2. No waiver of rights. The Company's non-exercise of any right provided by this Section does not constitute a waiver of such right in the future.
19.3. Language. This Section may be presented in several languages. In case of discrepancies, the Armenian language version shall prevail.
19.4. Notifications. The Company's notifications to the User are made through the Platform interface, by email indicated in the Account, or by other means agreed upon by the parties. A notification is deemed received on the day of dispatch.
19.5. Entirety of the agreement. This Section, together with the ECOS User Agreement, the Privacy Policy, and the rules of specific Prize Draws and promotions, constitutes the complete agreement of the parties with respect to the Program.
19.6. Effective date. This version of the Section enters into force on 18.05.2026. Previous versions shall not apply from the specified date.