About the ECOS company

  • What is your company doing?

    ECOS is a cryptocurrency investment platform. Our mission is to provide every user with reliable, safe and effective digital asset management tools. There are 4 main products in the ECOS ecosystem: a cryptocurrency storage wallet, cloud mining, a cryptocurrency exchanger, and investment portfolios. Our platform is easy to use: you can install the ECOS app and access all the tools in one place. It is available on the App Store and Google Play

  • What are the main products of your company?

    The structure of ECOS products includes such services as: ECOS Mining is a service that provides investors with the opportunity to rent real capacities of Bitcoin mining equipment. ECOS Wallet allows you to buy, exchange and store cryptocurrencies, as well as collect NFTs in one place. ECOS Exchange is a digital asset exchange tool with no hidden fees or additional service fees. ECOS Portfolio is a tool for investing in digital asset portfolios. ECOS offers portfolios with different risk-reward ratios.

  • How long has your company been on the market?

    ECOS company has been operating since 2017. It was founded in the free economic zone supported by the Armenian Government. The company`s status is absolutely legit.

  • Where is the ECOS office located?

    ECOS company has offices in two countries: in Russia and in Armenia. The address in Russia: Moscow, Presnenskaya Naberezhnaya, 6/2, Imperia Tower. The address in Armenia: Hrazdan, Gortsaranayin str.,1 (data center location)

  • Can I look at your company in the ratings and in the media?

    Our company is in the rating of the best cloud mining services: TechRadar, Guru, Ripple. In addition, the mention of our company can be found on Wikipedia. ECOS experts regularly provide comments for the top cryptocurrency media such as Cointelegraph. You can watch the videos about the company on YouTube Channel: https://youtu.be/GkBVtqeXMkc, https://youtu.be/plYuDyhoUKw, https://youtu.be/XBXOe-ezHKA The reviews about the company can be found on such websites as https://ru.trustpilot.com/review/ecos.am , https://foxyrating.com/en/review-34643-ecos , https://www.cryptocompare.com/mining/ecos-cloud-mining/

  • How can I make sure that your company exists?

    You are always welcome to come to one of our head offices. We`ll be glad to get acquainted with you! You also can watch a video from our data-center https://youtu.be/plYuDyhoUKw, https://youtu.be/GkBVtqeXMkc

  • What is cloud mining?

    Cloud mining is rent of mining equipment / hash power. In this case, you do not need to buy expensive mining equipment and do not bear any risks associated with its breakdown. You do not incur additional costs for the hosting and maintenance of equipment, as well as for any malfunction. When you buy a cloud mining contract, you pay a fixed amount for the use of devices located in the ECOS data center. The main advantage of cloud mining is the quick receipt of BTC to your wallet. You do not need to wait for a pre-order of the mining equipment for more than 6 months and pay for it amounts over $ 10,000.

About mining

  • What is the minimum amount to invest in cloud mining?

    The minimum cost of a cloud mining contract is $ 149. However, for new users, the company provides a special trial contract for $ 125. To get a trial contract, please contact support: https://ecoshelp.zendesk.com/hc/en-us/requests/new

  • How can I start investing?

    In order to start investing, you need to buy a cloud mining contract. By purchasing the contract, you are renting some power (TH/s). The higher the cost of the contract, the higher the amount of power you purchase. In order to choose the most suitable contract, you can use the convenient calculator on our website. If you need more detailed calculations (yield per day/month), you can contact our technical support or chat on our website. Our managers will send you detailed calculations and will help you find the best contract.

  • What are the advantages of cloud mining?

    Cloud mining is a good alternative to self-mining and has many benefits. Below you can see just a few of them: Ease of investment. With cloud mining, all you have to do is choose a contract that suits your risk profile, and you are on your way to making good profits. No technical knowledge required. Thanks to cloud mining, you do not have to configure the equipment yourself, carry out powerful ventilation and reliable wiring. Flexibility. Cloud mining investments offer you different contracts, so you can choose the right contract by expiration date, investment size, risk profile, and even the expected bitcoin price. Reliability. By investing in cloud mining, you can be sure that the data center is regularly serviced and the equipment is updated frequently to reduce the likelihood of its breakdown. Lack of noise and heating of the room. You do not need to place cloud mining equipment at home, which means that you can earn on cryptocurrencies and live without unnecessary noise and heating of the room. Fast return on investment. Given the current complexity of the network, you can recoup your investment within six months. In addition, if the value of bitcoin rises, then you will receive additional income. Legality. ECOS is officially registered in the Special Economic Zone of Armenia. This allows us to relieve our clients of legal risks.

  • How do I activate my mining contract?

    The mining contract is automatically activated. After payment, the contract will be added to your personal account. It will be activated within 24 hours after payment. You will receive the first credits to your balance within 48 hours after payment.

  • Do I need to buy equipment?

    No, you don`t need to buy equipment. The main advantage of cloud mining is that there is no need to buy mining devices. When you buy a cloud mining contract, you rent a part of the ECOS equipment capacity and get btc every day

  • What is the service fee?

    The service charge is the payment for electricity and maintenance by ECOS. The service charge is indicated for 1 TH / s per day. It will be deducted daily from your BTC profit. You can choose a contract with no service charge. However, in this case you will get less hash power.

  • Can I reinvest my earnings?

    Of course, you can reinvest your earned funds. You can reinvest funds both in the purchase of a cloud mining contract and in the purchase of an investment portfolio. To reinvest in cloud mining, you need to have at least $ 149 on your balance; for reinvestment in investment portfolios - at least $ 100

  • How often do the payments for mining happen?

    Cloud mining payments are made daily. Funds are credited to your balance during the day

  • What is the withdrawal fee?

    Withdrawal Fee is the fee for the blockchain network to process your transaction. The size of the commission depends on the blockchain congestion: the less the network congestion, the lower the commission. ECOS has 2 commission options: regular and priority.

  • How can I calculate the profit?

    You can calculate your profit using a convenient calculator on our website. You can select a contract based on such parameters as duration, projected BTC value, service fee, and contract price. The calculator will show you daily mining income, monthly income and total contract profit. If this data is not enough for you, you can always contact technical support for more detailed information.

  • How can I monitor my earnings?

    You can monitor your charges in your personal account. There you can track the accrual schedule, all transactions under your contracts (BTC accruals, service charge write-offs, withdrawals). Also in your personal account there is a convenient dashboard that shows the profitability for each day.

  • Which is better to choose, portfolios or cloud mining?

    Investment instruments must be selected depending on the goals of the investor. Portfolios are more suitable for making a profit in the short and medium term, since the result can be achieved in a month, and diversification will reduce risks. Mining is more suitable for long-term investments and generating stable income over a long period of time.

  • How can I pay for a cloud mining contract?

    To pay for a cloud mining contract, there are two options: payment by credit card or payment with cryptocurrency. Payment is available in BTC, LTC, XRP and ETH

  • Can I buy several contracts?

    Of course, you can buy as many contracts as you like. The number of contracts per user is not limited

  • What is the maximum and minimum duration of the contract?

    The duration of the contract is measured in months. The minimum contract duration is 12 months. Maximum contract duration - 50 months

  • How can I get the Welcome-contract?

    Welcome contract is a test mining contract available for new clients. To get a link to the Welcome contract, write to technical support

About ECOS portfolios

  • What is an investment portfolio?

    An investment portfolio is a great tool to diversify your investments. Portfolios are collections of the most promising coins collected based on in-depth market analytics. ECOS has portfolios with different rates of return. They are also well diversified across industries (exchange, blockchain, NFT, etc.). For a detailed description of all portfolios, see YouTube

  • What is the minimum sum for investments in portfolios?

    The minimum amount for investing in portfolios is $ 100. You can start from such an amount with Elon Musk`s portfolio. The entry threshold for investing in other portfolios is $ 300

  • How can I profit from portfolios?

    Portfolios help to make money on the volatile crypto market, reducing risks and increasing profits through asset diversification. Many people only invest in bitcoin and ether. But because of this, investors are highly dependent on the rates of these cryptocurrencies and do not participate in the growth of coins of smaller capitalization, which are potentially more profitable. On the other hand, bitcoin and ether are needed to make the income more stable. Portfolios allow you to take advantage of different classes of cryptocurrencies, increasing your profits and reducing risks.

  • What is better to choose, portfolio or cloud mining?

    Investment instruments must be selected depending on the goals of the investor. Portfolios are more suitable for making a profit in the short and medium term, since the result can be achieved in a month, and diversification will reduce risks. Mining is more suitable for long-term investments and generating stable income over a long period of time.

  • How can I pay for portfolios?

    You can pay for portfolios from the ECOS crypto wallet. (??? card ???) To replenish your wallet, you need to go to the ECOS application, go to the Wallet section and click the Deposit button. After that, a QR code with the address of your ECOS wallet will appear on the screen. Also, the wallet address is spelled out in text format, which can be copied. To this address you need to transfer the amount of BTC you need to make a purchase

  • Can I buy several portfolios?

    Of course, you can buy multiple portfolios. The number of portfolios per user is not limited

About the withdrawal

  • How can I request a withdrawal?

    To request a withdrawal on the site, you need to go to your personal account, find the Withdraw button in the dashboard and click on it. Next, you will need to enter the wallet address and save it. Then click the Withdraw now button. The system will require you to activate two-factor authentication (2FA), indicate the required amount for withdrawal and select a commission. To request a withdrawal through the application, you need to go to the Wallet section, click on your BTC balance and click the Send button.

  • Why can`t I withdraw funds?

    As a rule, there are several main reasons why you cannot withdraw funds. The first reason is insufficient funds. Withdrawal is possible from 0.001 BTC. The second reason is the lack of a wallet address. In this case, you need to go to Settings, section wallets and withdrawals and add your BTC wallet there. If none of these reasons work for you, please contact technical support

  • How do I activate 2FA?

    2FA must be activated before withdrawing funds. This is an additional way to secure your investment. You can activate 2FA in your personal account. You need to go to Settings -> Two Factor Authentication. Then you need to download the Google Authenticator app if you don`t have one. Next, you need to scan the QR code. After that, the application will show a confirmation code, which must be entered into your personal account. After that, 2FA will be active.

  • How do I deactivate 2FA?

    You won`t be able to turn off 2FA on your own. This is an important step for the security of your investment, so you can disable it only through a support request.

  • What wallet can I withdraw money to?

    You can only withdraw money to the BTC Legacy wallet. These wallets start with the number 1 or 3

  • What is the withdrawal fee?

    Withdrawal Fee is the fee for the blockchain network to process your transaction. The size of the commission depends on the blockchain congestion: the less the network congestion, the lower the commission. ECOS has 2 commission options: regular and priority

  • What is the minimum for withdrawal?

    Minimum withdrawals: 0.001 BTC, ETH - from 0.014 ETH, USDT - from 40 USDT, XRP - from 30 XRP, BCH - from 0.042 BCH.

  • How long does it take to confirm the withdrawal?

    The withdrawal from the ECOS platform will be confirm by the administrator within 24 hours. On weekends the administrator doesn`t confirm the withdrawals so the time limit can be increased.

About exchange

  • What is the minimum for an exchange?

    The minimum to exchange differs according to currency: BTC - 0.0001 ETH - 0.005 USDT - 10. No minimum for XRP and BCH

  • Which coins can I exchange?

    BTC, ETH, USDT, XRP, BCH are available to exchange

  • How long does the exchange take?

    The exchange is instsant.

About the ECOS app

  • How can I download the app?

    https://apple.co/3fCLeNb https://bit.ly/3rVBP8C The full video guide on the app

  • How can I register in the app?

    To register on the platform click “Register an account”. insert your email and your phone number. You need to verify your phone number by entering the code from SMS. Then set up your password. The password should contain at least 8 characters, at least 1 letter, one number and 1 capital letter.

  • How can I buy a portfolio?

    To buy a portfolio you need to tap on Invest, or Investment portfolio or Portfolios. select a Portfolio, check the min investment amount and proceed with payment. Don`t forget to select the portfolio duration. You can sell the portfolio any time, or it will be sold automatically as soon as it expires.

  • How can I buy a mining contract?

    To buy a Bitcoin mining contract you need to tap on Mining and you will be forwarded to the mining calculator. In Pro version you can select the service fee amount, the btc price forecast, contract duration and tera hash amount. And you will see the expected contract profitability Proceed with payment: Select the payment method – bank card or cryptocurrency and click on Confirm

  • How can I reset my password?

    To recover your password, you need to click on the "Forgot your password?" It is located under the password entry field. There are two ways to recover your password: via SMS or via email. An email will be sent with a link to create a new password. If you choose to restore via a phone number, you will receive a confirmation code via SMS. After entering the code, you must set a new password and repeat it.

  • How can I see all tokens in the portfolios?

    To do this, go to the page with all portfolios, choose a portfolio you are interested in and click More

  • What should I do if the app is not loading?

    Then try to update the application. If this doesn`t help, open a ticket at the ECOS helpdesk: https://ecoshelp.zendesk.com/hc/en-us/requests/new

General issues

  • Do you have a general chat for clients?

  • What is the referral program?

    A referral program is an opportunity to earn extra bitcoins by distributing a referral link. According to the ECOS referral program, a user (referrer) who provides a referral link for registering new project participants receives 10% of the referral contract who registered using the user`s referral link. The reward is credited in TH / s to the user`s account. The referral link can be shared with friends, posted on social networks, blogs, electronic resources, etc. The referral program is valid only for contracts from the calculator and does not apply to promo contracts

  • How to generate a refferal link?

    You have to go to Referrals in the settings. Then you need to choose the button Make new link, enter the name of your referral link and click on Generate

  • What should I do if I forgot my password?

    You can reset your password in two ways: via text message or via email. You will receive an email with the link to create a new password. If you choose to reset the password via phone number, you will receive the confirmation code via SMS. After accepting the code you need to set a new password and then repeat it.

  • How can I change my information (phone number, passport)

    This data can only be changed by requesting technical support at https://ecoshelp.zendesk.com/hc/en-us/requests/new

  • How do I activate/deactivate 2FA?

    2FA must be activated before the withdrawal. This is an additional way to secure your investments. You can activate 2FA in your personal account. You have to go to settings -> 2FA. Then you need to download the Google Authenticator app, if you don`t have it. Next you have to scan your QR code. After that the app will show you the confirmation code which you need to enter in your personal account. Then 2FA will be active. You cannot turn off 2FA on your own. It`s an important step for the security of your investments so you`ll be able to turn off it only with the help of technical support.

  • What data is required for registration?

    Just your phone number and email.

  • Can I reinvest the money I earned?

    Sure. You can pay for any ECOS product with your balance: select the product first and then select the payment method "Cryptocurrency" - pay with the selected coins

  • What should I do if I haven`t found an answer to my question?

    You can contact ECOS help desk https://ecoshelp.zendesk.com/hc/en-us/requests/new or write to ECOS telegram chat https://t.me/ecoscloudmining_chat

  • Who is ECOS CEO?

    The founder of the company is Ilya Goldberg, an Israeli citizen, with over 10 years of experience as an executive in high tech in Israel. He has several successful projects in various industries, from the creation of a vertically integrated premium furniture brand to an international business in the field of Business Aviation with a head office in Monaco and hundreds of millions of turnover. The main investor of the project today is the Tashir group of companies (multibillion holding). Tashir has a large energy business in Armenia, which guarantees the stability and smooth operation of the data center.