Welcome to the 24/7 Support Center!

If you’re having trouble logging in, try updating your mobile app by following these steps:
• Uninstall the app from your device.
• Go to your phone’s general settings.
• Access the app settings.
• Find the ECOS app and clear its cache and data.
• Completely remove the app.
• Reinstall the ECOS app from the app store.
• Log in to the app using your credentials.

If you’ve forgotten your password, follow these steps to reset it:
• Open the ECOS app and select “Forgot Password.”
• Enter your email and check your inbox/SPAM for the password reset email.
• Click on the “Set a New Password” link and create a new password for your account.
Please ensure that your new password:
• Has at least 8 characters
• Includes both uppercase and lowercase letters
• Does NOT include special characters like “!@#$%” etc.

You can initiate a withdrawal anytime if your balance meets the minimum threshold. Minimum withdrawal amounts are: 0.001 BTC, 0.014 ETH, 40 USDT, 30 XRP, 0.042 BCH. The withdrawal fee is 0.0003 BTC.
To submit a withdrawal request, please follow these steps:
• Verify your phone number and activate 2FA for added security.
• Log in to your ECOS account using the mobile app.
• Go to your wallet section, where your total amount in USD is displayed.
• Tap on the small arrow under the amount.
• Choose the cryptocurrency you wish to withdraw.
• Click the “SEND” button.
• Enter your wallet address and the withdrawal amount (ensure the wallet address is accurate).

Follow this link and provide us with your complete phone number, including the country code. We’ll verify it from our side. Thank you!

To enable Two-Factor Authentication (2FA) for your account, follow these steps on the ECOS website (not the mobile app):
• If you don’t have a 2FA app, download one (e.g., Google Authenticator).
• Go to your ECOS profile on the web version.
• Navigate to Settings → Two-Factor Authentication.
• Scan the displayed QR code.
• The app will generate a confirmation code; enter it in your account. Once completed, 2FA will be activated for added security.
For a detailed visual guide, watch this video.

Submit a request to our support team, and we’ll be happy to help! https://ecoshelp.zendesk.com/hc/en-us/requests/new